INclude commits to helping you navigate to mental health and substance use services and support. This means that you and your family are at the forefront: all decisions about treatment and care are yours to make, in collaboration with doctors, therapists, peers and other providers of your choosing.
 
INclude uses these guiding principles to inform our work:
 

• draw on a person’s strengths and potential- we focus on the person, not the ‘pathology’
• activate a person’s awareness that they can lead a meaningful, purposeful life
• ensure culturally competent support
• promote a person’s sense of physical and emotional safety
• include the person’s family as part of the treatment team where appropriate
• ensure that a range of holistic care options for the mind, body and spirit are offered
• project a culture of kindness, respect and open, honest communication
• promise a non-restrictive environment whenever possible

There is no one-size-fits-all approach. Everybody's  journey is unique.

The principle of person-first care also includes longer-term thinking:
 

• ensuring that the person is assisted in systems navigation and referred to appropriate services that are providing collaborative care
• ensure that GPS navigators are following up, checking in, or meeting as necessary to ensure the the person’s re-engagement with life
• ensures that the person has a meaningful, purposeful life and lives in a safe place of their choice where they can be a valued  and contributing member of their community. 
• helps establish sustainable results of recovery and resilience, ensuring people are connected through the GPS to services like housing, employment, legal services and other supports as needed.